In an effort to be more clear about our support policies and our future plans for OS support, we recently published two documents on ni.com:
OS Support Plans – Our plans for ongoing support on different OSes. Our goal is to review and update this every six months, and provide at least 2 years before we end support for a given OS. “Support” in this case means continuing to add features and testing the development environment on that version of the OS. Applications written in LV will obviously run on these OSes for many years after.
LabVIEW Support Lifecycle Roadmap – This document clarifies how we’ve been operating for many years, describing how long you can expect to get phone support, new hardware support, and maintenance updates for your version of LabVIEW.
I am sure this might bring up more questions for some of you. However, as stated earlier, this does not represent a new policy or strategy on our part – it is simply communicating how we’ve been operating for many years in a more clear, direct way. Feel free to reply if anything is confusing to you.
May 3, 2009 at 4:10 pm |
Even if the policy isn’t new, the act of letting the users actually know it officially is very good.
Two important points about the first document:
1. It’s important to let users know about dropped support as soon as possible. People need time to plan.
2. Having the page is great, but you can’t really expect people to poll it. How about notifying people through email and other means when there are news?
May 5, 2009 at 8:35 pm |
[...] teams that wourld try to block me). One small example just went live on our website regarding our OS support plans. Let me know what specific questions you have about our future [...]